Refund Policy

This Refund Policy explains the conditions under which Tariq Global Ventures LLC ("TGV," "we," "our," or "us") may approve or decline refund requests for our professional services. Our services may include website design and development, digital marketing, search engine optimization (SEO), lead generation, business process outsourcing (BPO), customer support, virtual assistance, and related digital or business services.

By purchasing our services or entering into a service agreement with us, you acknowledge that you have had the opportunity to review this Refund Policy and any applicable proposal, invoice, order terms, or written agreement.

1. General Refund Principles

TGV provides professional services that may require time, planning, labor, technical resources, creative work, and third-party expenses. Refund eligibility depends on the type of service purchased, the work completed, the costs incurred, and the terms agreed upon before work begins.

Unless otherwise stated in a signed agreement, approved proposal, or applicable written service terms:

• Payments for work already completed, delivered, or performed are generally non-refundable.
• Payments covering work not yet performed may be reviewed for a possible refund, less any permitted charges, completed work, commitments, or non-recoverable costs.
• A refund is not guaranteed simply because a customer changes their mind, changes business priorities, or decides not to use a completed deliverable.
• Any specific refund, cancellation, milestone, or termination terms in a signed agreement will govern to the extent permitted by applicable law.

Nothing in this Policy removes rights or remedies that cannot legally be waived under applicable law.

2. Deposits and Initial Payments

Certain projects require an upfront deposit, setup fee, booking payment, or initial installment before work begins. These payments may cover project planning, resource allocation, onboarding, scheduling, discovery, or the commencement of professional work.

Where an approved proposal, invoice, or service agreement clearly identifies a deposit or initial payment as non-refundable, that payment will generally not be refunded to the extent permitted by applicable law.

If the applicable agreement does not identify a payment as non-refundable, any refund request will be assessed according to the work performed, costs incurred, contractual terms, and applicable law.

3. Website Design and Development

Website design and development projects may involve consultation, research, planning, design, development, configuration, content integration, revisions, testing, and deployment.

• Fees attributable to completed design, development, configuration, or other work are generally non-refundable.
• If a project is cancelled before work begins, any refund will be assessed under the agreed project terms and any costs already incurred.
• If a project is cancelled after work has begun, TGV may deduct the value of completed work and permitted, non-recoverable project costs from any amount otherwise eligible for refund.
• Delays caused by missing content, approvals, credentials, feedback, or other customer dependencies do not automatically entitle the customer to a refund.
• Deliverables already supplied, approved, or accepted are generally not refundable solely because the customer later chooses not to use them.

Any project milestones, revision limits, acceptance requirements, and delivery terms established in the applicable proposal or agreement remain relevant to refund decisions.

4. Digital Marketing, SEO and Lead Generation

Digital marketing and growth services may include SEO, website optimization, paid advertising management, content creation, social media marketing, lead generation, campaign setup, reporting, and related work.

These services require professional time and may depend on search engines, advertising platforms, market conditions, customer approvals, competition, and other factors outside TGV's direct control.

• Fees for work already performed, such as audits, campaign setup, optimization, content production, reporting, and management, are generally non-refundable.
• SEO rankings, organic traffic, leads, conversions, advertising performance, and revenue outcomes are not guaranteed unless an explicit written agreement states otherwise.
• Failure to achieve a particular ranking, traffic level, lead volume, conversion rate, or return on investment does not automatically qualify a customer for a refund.
• Prepaid services that have not yet been performed may be reviewed under the applicable agreement and this Policy.
• Advertising spend paid directly to an advertising platform is subject to that platform's own billing and refund policies.

Customers should review the scope of services, deliverables, timelines, reporting arrangements, and payment terms in their proposal or service agreement before purchasing.

5. BPO and Ongoing Services

Business process outsourcing, customer support, virtual assistance, back-office operations, and other ongoing services may require staffing, onboarding, scheduling, training, operational setup, and resource allocation.

• Fees for services already delivered or hours already worked are generally non-refundable.
• Setup, onboarding, recruitment, training, and other initial charges will be handled according to the applicable agreement and any disclosed payment terms.
• Recurring subscriptions or service arrangements must be cancelled according to the notice period and termination provisions in the applicable agreement.
• Cancellation does not automatically eliminate outstanding payment obligations for services already provided or other charges properly due under the agreement.
• Any prepaid, unused service period will be reviewed according to the contract and applicable law.

6. Third-Party Costs and Purchases

Some projects require purchases or payments to third parties, including domain registrars, hosting providers, software vendors, premium themes, plugins, stock-content providers, advertising platforms, and other external services.

Third-party charges are subject to the applicable provider's terms. Where a charge has already been paid to a third party and cannot be recovered, it may not be refundable by TGV.

We will review third-party charges fairly and explain any relevant deductions when assessing an eligible refund. We will not treat a charge as non-refundable solely by labelling it that way if applicable law requires otherwise.

7. Cancellations and Termination

Customers who wish to cancel a project or ongoing service should submit their request in writing to the contact information provided below.

The cancellation effective date, required notice period, outstanding balance, completed work, and any applicable termination fees will be determined by the signed agreement or approved service terms.

If no specific cancellation procedure has been agreed upon, TGV will review the request in good faith and apply this Policy and applicable law.

Cancellation of a service does not automatically cancel third-party subscriptions or accounts that the customer manages separately. Customers should review those providers' cancellation requirements as well.

8. Refund Request Procedure

To request a refund, contact TGV using the email address or telephone number listed in the Contact Us section. Please include the following information where available:

• Your full name and business name, if applicable.
• The email address used for the purchase or service agreement.
• The invoice number, order reference, or project name.
• The service purchased and payment date.
• The amount you are requesting to be refunded.
• A clear explanation of the reason for your request.
• Any relevant supporting documents or correspondence.

We may request additional information reasonably necessary to verify the transaction and assess the request.

9. Refund Review and Processing

We will review a complete refund request and may contact you if further information is required. We aim to provide an initial response within 10 business days, although complex requests may take longer.

If a refund is approved, we will generally return the approved amount through the original payment method, where reasonably possible. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

If the original payment method is unavailable, we may coordinate an alternative method with you, subject to verification and applicable law.

If a refund request is declined in whole or in part, we will provide a reasonable explanation of the decision when appropriate.

10. Exceptions and Legal Rights

This Policy does not exclude refunds, remedies, or other rights required by applicable law. Nothing in this Policy limits a customer's right to raise a legitimate billing dispute or exercise a non-waivable legal right.

If you believe you were charged incorrectly or that a service was not delivered in accordance with the applicable agreement, please contact us with the relevant details so we can investigate.

We reserve the right to investigate suspected fraud, duplicate claims, unauthorized transactions, or misuse of the refund process before making a decision.

11. Policy Changes

We may revise this Refund Policy to reflect changes in our services, payment procedures, business practices, or legal requirements.

The revised Policy will be published on this page with an updated effective date where appropriate. Changes will not override existing contractual rights or applicable legal requirements.

12. Contact Us

If you have questions about this Refund Policy, want to cancel a service, or wish to submit a refund request, please contact us.