What does a truck dispatcher do for drivers
Running a trucking business isn’t just about driving from point A to point B. Drivers must find loads, negotiate rates, handle paperwork, and communicate with brokers and shippers. For many, this can be overwhelming—especially when time on the road already takes up most of the day. That’s where a truck dispatcher comes in.
A truck dispatcher works on behalf of drivers and trucking companies to keep trucks loaded, organized, and profitable. Their role is to handle the business side of trucking, so drivers can focus on what they do best—driving.
Key Roles of a Truck Dispatcher
1. Finding Loads
Dispatchers search load boards, connect with brokers, and use industry contacts to secure freight that matches the driver’s equipment type, schedule, and route preferences.
2. Negotiating Rates
They negotiate with brokers or shippers to secure higher-paying loads, ensuring that drivers maximize their revenue per mile.
3. Managing Paperwork
Dispatchers handle contracts, rate confirmations, invoices, and other back-office paperwork, reducing stress for drivers.
4. Coordinating with Brokers/Shippers
They act as the main communication channel, updating drivers on pickup times, delivery instructions, and changes on the road.
5. Route Planning
Dispatchers often help plan the most efficient routes, saving fuel and reducing delays.
6. Problem-Solving
If issues arise—such as late pickups, breakdowns, or broker disputes—dispatchers step in to resolve them.
Why Drivers Benefit from a Dispatcher
Saves time – No need to spend hours searching for loads.
Increases income – Professional negotiators secure better-paying freight.
Reduces stress – Paperwork and calls are managed by the dispatcher.
Boosts productivity – Drivers can stay focused on the road.
Supports compliance – Some dispatchers assist with permits and DOT requirements.
FAQs
No. Some drivers prefer to self-dispatch, but many hire dispatchers to save time and maximize profits.
Dispatchers usually charge 5–10% of each load’s revenue or a flat fee per load.
A professional dispatcher always confirms with the driver before booking loads.
No. Dispatchers work with independent drivers, small fleets, and even larger companies.
Some do, while others leave invoicing to the driver or fleet owner.
Yes, they can communicate with brokers, reschedule loads, and help arrange roadside assistance.
Not directly, but many work with factoring companies or fuel card programs to help drivers.
Yes—whether you drive a dry van, reefer, flatbed, hotshot, or box truck, dispatchers can match you with loads.